Frequently Asked

Questions

For guests

  • Check-in is from 3:00pm and check-out is by 10:00am. We’ll provide full arrival details and access instructions ahead of your stay. 

  • All of our apartments offer self-check-in via a secure lockbox. For our luxury homes, a dedicated concierge will greet you on arrival, provide a personal walk-through, and hand over the keys in person. Detailed access instructions will be sent ahead of your stay for all properties.

  • Yes. All homes are stocked with hotel-quality linen, bath towels, and beach towels. You’ll also find hand soap, basic toiletries, and kitchen essentials.

  • A standard cleaning fee is included in your booking. This covers professional cleaning after your stay. Mid-stay cleans can be arranged upon request (additional fees apply). 

  • Yes. All bookings require a refundable security bond. The amount varies by property, typically ranging between $500 AUD for an apartment and up to $6,000 AUD for a luxury home.

    The bond is collected before arrival and refunded within 7 days of departure, less any deductions for damage.

  • Many of our homes are ideal for families, with features like enclosed courtyards, multiple bedrooms, and beach gear. If you need a high chair, cot, or child-friendly recommendations, just ask!

  • Some of our homes are pet-friendly, please check the listing details or get in touch and we’ll help you find the right fit for you and your furry friend.

  • Absolutely. Many of our guests book stays of 2+ weeks or longer. If you’re planning a working holiday or an extended visit, get in touch and we can help tailor the right home for your needs.

  • Item Our cancellation terms vary depending on the property type and timing of cancellation:

    1 & 2 Bedroom Apartments

    • Cancellations made more than 60 days before arrival will incur a $350 administration fee.

    • Cancellations made 31–60 days before arrival will incur a $550 administration fee.

    • If cancelled within 30 days of arrival, the full reservation deposit is non-refundable.

    3, 4 & 5 Bedroom Homes

    • Cancellations made more than 60 days before arrival will incur a $650 administration fee.

    • Cancellations made 31–60 days before arrival will incur a $950 administration fee.

    • If cancelled within 30 days of arrival, the full reservation deposit is non-refundable.

    Once a guest has checked in, no refunds are provided for early departure or changes to the reservation.

For home owners

  • Simply complete the enquiry form on this page. We’ll get in touch to arrange a time to assess your property and talk through how our full-service management works.

  • We offer complete holiday management, from guest bookings and communication to cleaning, maintenance, and styling advice. You get peace of mind and strong returns with none of the stress.

  • We’re selective about the properties we represent. Homes should be well-located in Bondi or the surrounding suburbs, furnished to a high standard, and suitable for short-stay guests. Design-led homes and unique spaces are especially welcome.

  • Yes. As the owner, you’ll have full control over your property’s calendar and can choose to rent it out year-round or only during certain seasons. You’re welcome to block out dates outside of confirmed bookings for personal use any time.

    Please note: Access is not permitted while the home is occupied by guests.

  • We use a combination of booking platform screening, ID verification, and manual checks to ensure we welcome respectful, trustworthy guests.